FREQUENTLY ASKED QUESTIONS (FAQS)
A. You will find our comprehensive pricing list here - https://crestpremierpropertymanagement.com/pricing/
A. Yes, it depends on a number of factors such as the number and location of the units and the type of services you desire.
A. We are a Full Service Property Management Company. We offer Lease Only, Full Service and Premium Service. We are happy to discuss with you which service meets your needs. The details of each service are provided here- https://crestpremierpropertymanagement.com/pricing/
A. We use the latest technology to market our properties. Including more than 30 different websites, specializing in rental properties and reaching a very extensive market of people looking for a rental.
A. No, there are no upfront fees to get started with us.
A. Yes, generally we conduct inspections before move in, 3-4 months after move in and 2-3 months prior to lease renewal. Additional inspections may be performed based violations, or previous inspections to ensure compliance with rental agreement.
A. All rents are due on the 1st day of the month. There is a 4 day grace period. On the 5th day, late notices are sent out via certified mail which is the first stage of the eviction process. Follow up calls, emails and visits to the property may be necessary. Tenant will be also charged late fees. All activities are aim at getting in the payments.
A. We have an established relationship with a local attorney that specializes in landlord and Tenant Laws and our files get high priority. We can legally have judgment and eviction order within 25 days after default. We will notify owners if we have to go that route.
A. It typically costs between than $220 to $300 from start to finish. Attorney fee about $125.00, process server and court fee about $ 88.00, cost may vary from city to city. The cost of the eviction is to be paid for by the tenants and funds could be withheld from deposits to pay for the eviction. If tenant vacates owing money the file is sent to the collection agency.
A. Your Owner’s Portal provides 24/7 access to account statements, bills and inspection reports. We also communicate by email, text, phone or mail. Your monthly statements are be sent by email and monthly funds would be transferred as a direct deposit to your bank. We can also mail out a statement with the physical check if this is preferred.
A. There is an in-house maintenance crew (Flex Property Services) that handles basic work and licensed established vendors for more specialized maintenance work. Contractors are used for electrical, major plumbing, Heating and Cooling Systems. We are constantly adding and evaluating our vendors to ensure quality of service and containment of cost. Owners are not obligated to use the in-house maintenance or any of our vendors. If you have a reliable service you would like to use, let us know and we will use them for your property.
A. Yes, the reserve will vary depending on the property. For a single unit, you are required to maintain a reserve of $300 in your account. Multiple unit dwellings will vary. Repairs that exceed your properties reserve amount will require the owners approval and a deposit from the owner.
A. The Security deposit belongs to the tenant and we manage a Broker’s trust account which holds all the Security deposits.
A. No, we do not charge management fees for vacant units. However we expect owners will cooperate and to get the property ready for rental and on the Market within a 30 day period. If property remains unoccupied because Owner fails to act and property cannot not be ready in a timely fashion for the Market, them a minimum monthly fee will be charged for unoccupied vacant property.
A. All potential Tenants pay a non- refundable application fee. This is used to cover the cost associated with processing the application. The Tenants apply for properties online or at our office. Applicants are screened for credit history, rental history and income. We use an extensive screening process to ensure that your property is rented to a reliable qualified tenant. We screen out tenants with poor rental history and insufficient income.
A.Tenants pay rent in advance. Rent is due on the first of the month and must be received no later than the fourth day. Where the owners allow pets, a tenant is required to pay a refundable pet deposit for each pet or monthly pet rent. .The standard AAR (Arizona Association of Realtors)lease agreement is used for all tenant. The standard leases are one year however, we may contact the Owner for longer or shorter lease if it would be advantageous to the Owner.
A. After property is made ready, move in photos will be taken for the property file and summary for property conditions established. At move in tenants are provided with a move in inspection checklist for their records a copy of which must be returned within 7 days of move in. This checklist is not a work order but is used as the basis for the move out inspection.
A. Tenants are reminded of lease maturity 3 months in advance. After the first year of leasing, tenants may choose to renew their lease or the lease automatically goes month to month. Tenants must indicate their option to renew or terminate lease 60 days before move out. If tenant will not be renewing tenants will be required to make the property available for potential tenants for viewing. If tenants want to do a month to month lease, increased rental amounts may apply. Owners are not charged a lease renewal fee when tenants renew their leases.
A. The ARLTA is the rules that govern the relationship between Landlords and Tenants . As a Property Management Company in Arizona we are responsible for ensuring that the tenants and owners comply with the Arizona Landlord and Tenant Act (ARLTA). This helps to protect the Owners rights and keeps them from unnecessary legal entanglements . Details of ARLTA can be found online at: https://housing.az.gov/sites/default/files/documents/files/Landlord-Tenant-Act-ADOH-PublicationEffective-8.3.18.pdf